(Answer) (Category) MSO Technologies FAQ : (Category) Using MSO resources : (Category) Phone help :
Transferring a call
There two types of call transfers (we are accustomed to the blind transfer):

1) Blind transfer - transferring a call without notifying the recipient. Regardless of the state of recipient, the call is transferred.

   1) While on the call, press the "Xfer" button.
   2) Enter the extension number of the recipient.
   3) Press the "Xfer" button again.
   4) Hang up.

2) Assisted transfer - transferring a call by first notifying the recipient, then transferring the call. If the recipient is busy, the transfer is cancelled.

   1) While on the call, press the "Xfer" button.
   2) Enter the extension number of the recipient.
   3) Press the "Dial" button.
   4) Wait for the recipient to pick up, communicate with them,
         then press "Xfer".
   5) If the recipient does not pick up or is busy,
         the system will connect you back to the caller.

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